Installed on Mojave, only to see beachball at the menu bar

Discussion & Help
1

I am new to Hook, wanted to work on the trial. However, after I installed (and given all the security permission, etc), it would not launch. I only see beach ball when the mouse hovers the hook icon at the menu bar. Uninstall and reinstalled multiple time after reboot and still no luck. Interestingly I cannot find it on the force quit menu.

The system is on Mojave (10.14.6) with 32 GB of RAM

Any help appreciated

2

welcome to the Hook Productivity Forum, @thirstylizard. And sorry that your first experience was a beach ball.

Have you disabled SIP (System Integrity Protection) per chance? if that does not ring a bell, then likely you have not.

Could you please take a sample of the process , store it in a file, compress it, and send it to me as a PIM or email it to support@cogsciapps.com ?

Here are instructions from an august Mac dev, The Omni Group Taking a sample in macOS - Support - :

what does it mean to sample a process in … - Apple Community

You should not need to uninstall / reinstall the Hook app itself.

Hook is currently a “background app”. Background apps don’t appear there, nor in macOS application switcher. We are discussing internally whether to give users the option to make Hook a foreground app. And it may evolve that way due to other features we would like to build into Hook.

3

Hi again, I’m writing to see whether this issue has gone away.

Best regards,

Luc
CogSci Apps Corp.

4

Hi Luc,

sorry for not replying early. I managed to install Hook on another Mac and it work. The first Mac I tried to install Hook did have SIP turned off , it is a Hackintosh, so it is a bit more complicated to turn it back on. Admitted, Hook is the first App I encountered that requires SIP to be ON. Anyhow, I am trying out the use case for Hook as compared to other apps.

Appreciate the follow up

Cheers,

Andrew

1 Like
5

Thanks for letting me know – much appreciated. I’m delighted the issue is resolved.

Best regards,

Luc