iCloud Sync problems

Discussion & Help
1

Hi,
I’ve moved to SetApp on two macs, and updated to Hookmark V5.0.1 (5327) on both of them, running under SetApp.
Both Macs are running Ventura 13.1

iCloud Sync between them for the links I create is not working. When I do a search within Hookmark on one mac it says I have 174 links, but on the other mac it says 140.

I’ve tried deactivating, reactivating. I’ve tried logging out of icloud and back in. I’ve checked all the boxes I should check as given in the guidance.

So now I’m baffled. Anyone any suggestions of how to diagnose the problem?

I am wondering whether my migration from my previous hookmark to setapp and the move to V5 has upset things.

Thanks for any tips.

2

Sorry for the trouble.

Do you run Hookmark on both macs before you install Hookmark setup version on them?

Did you turn on iCloud sync for both macs before? If yes, did sync work fine?

Thank you!

3

Hi,
I believe the sequence of events was:

Hookmark V4 on first Mac
Hookmark V4 on second Mac - sync successful after turning on iCloud Sync.
Hookmark V4 changed to Setapp version on first Mac and transferred links database across to retain links
Hookmark V4 changed to Setapp version on second Mac. But I can’t remember or be sure that I tested the sync at this stage.
Upgraded to V5 setapp version on both Macs
Sync tested and not working

I may well have messed up or corrupted something along the way.

I suspect the 174 links on first Mac’s hookmark would cover the 140 links on the second Mac - I don’t use the second Mac so often.

So it may be easier to simply delete the second Mac version altogether and the database and start afresh there. If I did that sort of reset, would the 174 links sync across to the second Mac.

Is there a good way to delete and do a complete fresh install on the second Mac? Are there hidden files I should delete?
I use Hazel and that will clean out files when I delete an App - is that a good way to go?

Thanks for your help, no need to apologise, I’m sure it’s my set up process that’s messed it up.

4

Thank you, @grahook.

You can rename the following folder(just in case):
/Users/YOURUSERNAME/Library/Application Support/com.cogsciapps.hook-setapp to something like
/Users/YOURUSERNAME/Library/Application Support/com.cogsciapps.hook-setapp.old

You can go to that folder via Finder’s menu Go->Go to Folder…

Then restart Hookmark, it is a fresh start.

5

Thanks, done, and sync seems to be working fine now.

6

Hey, I had a similar issue after switching to SetApp and updating Hookmark. The sync between my Macs didn’t line up either, and the link count was off just like you mentioned. I also tried all the usual stuff like reactivating and signing out of iCloud but nothing seemed to fix it. What I’m starting to think is that something in the move to Hookmark V5 through SetApp might have affected how the iCloud data is handled. It’s especially frustrating when you’re depending on those links for everyday use or even app development work where keeping references synced across devices is key. It might help to reach out to their support directly and ask if there’s a known issue with syncing in the SetApp version.

7

Welcome to Hookmark forum and sorry about this issue, @tonni6030 .

Hookmark Paddle and Hookmark SetApp are basically identical. Do you mean sync worked before you swtich to Hookmark SetApp?

Thank you

8

Yes, sync was working before I switched to the SetApp version of Hookmark. I was using the Paddle version before, and both Macs were syncing links without any problems. The issue started after I moved to SetApp and updated to Hookmark 5.0.1 on both Macs.

9

Thank you, @tonni6030 .

Just to confirm, have you gone through the steps mentioned below? Are syncs activated on both Macs?

Also, is the sync one-way, or is there no sync between Macs at all? Could you please send a screenshot of iCloud drive/hookmark/sync to support@cogsciapps.com?

Thank you