# Universal Link Inconsistencies
**URL:** https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011
**Category:** Discussion & Help
**Created:** [April 21, 2025, 11:49am UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011 "2025-04-21T11:49:32Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [April 21, 2025, 11:49am UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/1 "2025-04-21T11:49:32Z")
I’ve been playing around with Universal Links and really like the proposed functionality. However, I’m experiencing inconsistencies with performance, and I’m receiving a lot of error messages saying that I’m not using them so far when I indeed am.
I’m wondering if I’m doing anything wrong here. If I create a universal link to an email and click on that link on iOS, should that email then open up on iOS? I’m also getting error messages when placing universal links in applications. What should we NOT be doing when using universal links?
Any help would be appreciated.
---
### Author:  [@bchend](https://discourse.hookproductivity.com/u/bchend)
#### Post date: [April 21, 2025, 4:50pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/2 "2025-04-21T16:50:06Z")
Thank you for reporting this issue, @95omega .
I am able to reproduce this issue with the email universal link . Apple Notes universalbe links seem to be working fine.
We will have a look.
---
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [April 21, 2025, 8:46pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/3 "2025-04-21T20:46:06Z")
Thank you! Are there any known limitations beyond what has been listed on the [webpage](https://hookproductivity.com/help/more/universal-links/) that users should be aware of. Wondering what will happen to items that have been linked when Universal Links don’t function. Are they gone for good? Or will they function properly once fixed?
---
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [April 26, 2025, 5:09pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/4 "2025-04-26T17:09:24Z")
Anyone know anything here? Trying to figure out if I can continue to use Universal links. As these are not stored it will be tough to track items if these links do not function properly. Thanks!
---
### Author:  [@LucB](https://discourse.hookproductivity.com/u/LucB)
#### Post date: [April 27, 2025, 11:00pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/5 "2025-04-27T23:00:47Z")
> [@95omega](#):
>
> Thank you! Are there any known limitations beyond what has been listed on the [webpage](https://hookproductivity.com/help/more/universal-links/) that users should be aware of. Wondering what will happen to items that have been linked when Universal Links don’t function. Are they gone for good? Or will they function properly once fixed?
Our guidance for universal links is on the web page you mentioned:
> **[Universal Links – Hookmark](https://hookproductivity.com/help/more/universal-links/)**
>
> Hookmark Pro enables users to generate universal links of the form https://hookmark.net/hm/. Hookmark's universal links are particularly useful for (a) sharing links to emails; and (b) using in websites like Notion and Google docs.
>
> Here are some...
I don’t think, and I hope, that we haven’t missed anything important.
---
### Author:  [@bnm3215](https://discourse.hookproductivity.com/u/bnm3215)
#### Post date: [April 28, 2025, 5:43pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/6 "2025-04-28T17:43:41Z")
By happenstance(?) I just attempted to open the forum in Safari by typing dis in the search bar and enter when the url appeared and opened to the following.
# Hookmark Universal Link did not work
It looks like you have clicked on a _universal link_ but are using a web browser other than **Safari**. Only Safari supports universal links. Consider using that link in Safari. For more information see [Universal Links](https://hookproductivity.com/help/more/universal-links/) on the Hookmark help site.
**Or** perhaps you have not yet installed or upgraded to Hookmark version 5. The free [Hookmark Basic](https://hookproductivity.com/download) enables you to use Hookmark’s universal links.
> **[Hookmark Universal Link did not work](https://hookmark.net/universallinks.html?context=%7B%22id%22:%228095AC62-1B94-4C02-ACA2-1FB3919A9EFC%22%7D)**
I have never used the Universal Links function.
---
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [April 28, 2025, 7:05pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/7 "2025-04-28T19:05:30Z")
Glad I’m not crazy. Thanks for confirming. Doesn’t seem to work for me either.
---
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [May 7, 2025, 6:04pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/8 "2025-05-07T18:04:59Z")
I’m hoping there’s a quick fix here. Is this something that you all are working on? Really excited about the idea of universal links, especially for documenting in some systems that don’t support Hookmark links.
---
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [May 26, 2025, 12:30pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/9 "2025-05-26T12:30:51Z")
So, can we conclude that Universal Links shouldn’t be used?
---
### Author:  [@bchend](https://discourse.hookproductivity.com/u/bchend)
#### Post date: [May 26, 2025, 6:57pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/10 "2025-05-26T18:57:28Z")
Sorry about this issue, @95omega .
I just retested it, and Mail universal links appear to be working correctly on iOS. The limitation is that the link opens in **Apple Mail** , so the email must exist there for the link to function. When I previously tested it and it failed, I had overlooked that the email wasn’t available in Apple Mail. The universal links for files will not work on iOS.
---
### Author:  [@95omega](https://discourse.hookproductivity.com/u/95omega)
#### Post date: [June 2, 2025, 5:24pm UTC](https://discourse.hookproductivity.com/t/universal-link-inconsistencies/9011/11 "2025-06-02T17:24:48Z")
Thanks for your reply @bchend! Unfortunately, I’m doing the same thing and I can’t get this to work. I’ve tested this across different email account types (M365, Gmail, etc.) where the email is available on iOS. Unless I’m missing something? Nothing crazy happening with my setup.