# Hookmark License Reactivation Issue Persists
**URL:** https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832
**Category:** Bug Reports
**Created:** [February 15, 2025, 3:09am UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832 "2025-02-15T03:09:04Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@michaelAF](https://discourse.hookproductivity.com/u/michaelAF)
#### Post date: [February 15, 2025, 3:09am UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832/1 "2025-02-15T03:09:04Z")
Every single time I restart my laptop, I get this message from Hookmark. I have reactivated my license several times, and still no change. Can you please suggest a resolution? Thank you.
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### Author:  [@bchend](https://discourse.hookproductivity.com/u/bchend)
#### Post date: [February 15, 2025, 6:01am UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832/2 "2025-02-15T06:01:42Z")
Sorry about this issue, @michaelAF .
What’s your Hookmark’s version and your mac model name?
If it is not Hookmark 6.7, please update your Hookmark to 6.7 and see if it solves the issue.
Thank you
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### Author:  [@michaelAF](https://discourse.hookproductivity.com/u/michaelAF)
#### Post date: [February 16, 2025, 7:06pm UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832/3 "2025-02-16T19:06:34Z")
Thanks.
Hookmark Pro version 6.7 (6161) (Scripts version 355)
MacBook Pro 16-inch, Nov 2024
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### Author:  [@JohnG](https://discourse.hookproductivity.com/u/JohnG)
#### Post date: [March 5, 2025, 9:37pm UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832/4 "2025-03-05T21:37:50Z")
yes i too have been forced to “update” my license after the last “upgrade”
i used the latest purchase, and got asked to supply the original, downloaded it via emailas requested, used the supposed intial license and STILL got asked to provide the original - please sort this out URGENTLY
(you’ve increased from $16pa to $42pa)
youve reverted me to basic functionality - despite all the steep price rises and already wasted over 1 hour!
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### Author:  [@JohnG](https://discourse.hookproductivity.com/u/JohnG)
#### Post date: [March 5, 2025, 10:58pm UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832/5 "2025-03-05T22:58:58Z")
hi it’s Mac16,8 (an M4 Macbook pro 2024)
yes it has reverted to expected behaviour
thanks - when I said “Urgent” i was hoping for \<1day - that was \<1hr - seriously impressed
if thats where my money goes i’m ok with that 😀
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### Author:  [@kith-twis-ghik](https://discourse.hookproductivity.com/u/kith-twis-ghik)
#### Post date: [May 3, 2025, 10:20am UTC](https://discourse.hookproductivity.com/t/hookmark-license-reactivation-issue-persists/8832/6 "2025-05-03T10:20:48Z")
Hi everybody
Unfortunately, I have the same issue.
I’m running the following version:
Version 6.9 (6231; Integration v. 362)
My Mac model name is:
Mac15,9 (MacBook Pro M3 Max)
Is there an official fix, I can try? Or is this something you have to address in your backend?