# Cannot reactivate

**URL:** <https://discourse.hookproductivity.com/t/cannot-reactivate/1258>\
**Category:** Discussion & Help\
**Created:** [February 19, 2020, 11:29am UTC](https://discourse.hookproductivity.com/t/cannot-reactivate/1258 "2020-02-19T11:29:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![eMaX](https://discourse.hookproductivity.com/letter_avatar_proxy/v4/letter/e/cdc98d/32.png) [@eMaX](https://discourse.hookproductivity.com/u/eMaX)\
**Post date:** [February 19, 2020, 11:29am UTC](https://discourse.hookproductivity.com/t/cannot-reactivate/1258/1 "2020-02-19T11:29:11Z")

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Hi there,

moved to a new mac and trying to re-activate the license. Gives me just an error:

"Hook activation failed (Status Code: 500) Error: Internal sever error. Please try again later or contact CogSci Apps Corp. ([support@hookproductivity.com](mailto:support@hookproductivity.com)).

When I send an email to [support@hookproductivity.com](mailto:support@hookproductivity.com), it also fails and says, recipient unknown.

Anyone has an idea how to reactivate a license?  
Thanks

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**Author:** ![LucB](https://discourse.hookproductivity.com/user_avatar/discourse.hookproductivity.com/lucb/32/2228_2.png) [@LucB](https://discourse.hookproductivity.com/u/LucB)\
**Post date:** [February 19, 2020, 10:08pm UTC](https://discourse.hookproductivity.com/t/cannot-reactivate/1258/2 "2020-02-19T22:08:53Z")

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Hi @eMaX .

the email activation instructions are here [Activating your license of Hook productivity app for Mac – Hook](https://hookproductivity.com/help2/license-activation), which says:

> If you get a notice from Hook saying that your “License Key” has expired (per #2 above), this notice will contain a link to a webpage. That very simple webpage contains a field where you can enter your email. Enter your email here. Then Paddle will send you a new license key activation email again: (per #2 above). That will repeat the activation process…

From your post it sounds like something went wrong with that link. We are looking into it.

> [@eMaX](#):
>
> When I send an email to [support@hookproductivity.com](mailto:support@hookproductivity.com), it also fails and says, recipient unknown.

The email address should be [support@cogsciapps.com](mailto:support@cogsciapps.com). We’ll check to make sure `support@hook...` is not used, but I’ve setup email forwarding just in case.

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**Author:** ![eMaX](https://discourse.hookproductivity.com/letter_avatar_proxy/v4/letter/e/cdc98d/32.png) [@eMaX](https://discourse.hookproductivity.com/u/eMaX)\
**Post date:** [February 19, 2020, 10:54pm UTC](https://discourse.hookproductivity.com/t/cannot-reactivate/1258/3 "2020-02-19T22:54:05Z")

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Well, it’s not working. I never receive any email (which may be since I was using a “+” in the mail).